Shipping policy


At ONWAVE, we aim to deliver your order with speed, security, and care. All our shipments are handled by DHL, ensuring a premium and reliable service for our customers worldwide.

Processing Time

  • Orders are processed within 1–2 business days after payment is confirmed.
  • If an item is out of stock or on pre-order, processing and delivery times may take longer. Customers will be notified by email, text, or WhatsApp if this affects their order.
  • Once your order has been dispatched, you will receive confirmation with your DHL tracking number.

Delivery Times

  • UK Delivery (via DHL Express): 1–3 business days.
    International Delivery: 3–7 business days depending on destination.

Delivery times are estimates and may vary due to customs clearance or courier delays.

Shipping Rates

  • Shipping costs are calculated at checkout based on your delivery address.

Duties & Taxes

  • UK Orders: VAT is included in the final price.
  • International Orders: Local customs duties, import taxes, or fees may apply. These charges are the responsibility of the customer and will be collected by DHL upon delivery if applicable.

Delivery Address

  • Please ensure that your shipping address is correct and complete when placing your order.
  • ONWAVE cannot be held responsible for delays or lost parcels due to incorrect address details provided by the customer.

Order Tracking

  • All shipments are trackable through DHL. Once dispatched, you will receive a DHL tracking link via email so you can follow your order’s journey.

Questions?

  1. If you have any concerns or need support with your order, please contact us at:
    📧 info@onwavelondon.com
    ☎️ 07777928547

  2. How long will my order take to arrive?
    All ONWAVE orders are shipped with DHL Express for fast and reliable delivery.
  • UK Orders: Arrive within 1–3 business days after dispatch.
  • International Orders: Arrive within 3–7 business days, depending on your location.

  • International Shipping

    We offer international delivery to a wide range of destinations.
    Currently supported regions include:

    • Middle East: All countries in the region

    • Europe: All European countries

    • North America: United States and Canada

    • Oceania: Australia

    If your location falls within the regions above, international shipping is available. For destinations outside these areas, please contact our customer support for confirmation.

    If your location is not included, please contact our customer support for confirmation.

Please note that delivery times are estimates and may be affected by customs clearance, courier delays, or stock availability. If there are any unexpected delays (e.g. out of stock or pre-order items), we will notify you by email, text, or WhatsApp.